Refund and Return Policy

Delivery
Your order is dispatched within approx. 2 working days after we have received your order.

Right to withdraw
You have the right to withdraw from this agreement without giving any reason within 14 days of the order date. Your cancellation period and withdrawal expires 14 days after the date of purchase. If you wish to exercise the right of withdrawal it is sufficient for you to send us your email, please contact us at hello@parasiteclinic.com

If you change your mind and withdraw from this agreement within the cancellation period, we will refund your full payment. The refund takes place without undue delay and no later than 14 days from the day on which we were notified of your decision to withdraw from the contract. We will use the same means of payment for the refund that you used for the purchase, unless you have expressly agreed otherwise with us.

In the event that you have used part but not all of a product or service a proportional part of the product or service cost will be refunded to you in case of cancellation and withdrawal, provided that you have contacted us within the cancellation period.

Parasiteclinic.co.uk follows the regulations of the Consumer Purchase Act (1990:932) and other laws that regulate consumer purchases in a consumer relationship.

How does our right of withdrawal work?

If you change your mind and withdraw from this agreement within the cancellation period of 14 days fro the date the order was placed you will be refunded the full payment. The refund takes place without undue delay and no later than 14 days from the day on which we were notified of your decision to withdraw from the contract and under the condition that the product or service has been returned and has not been used. We will issue the refund by the same means as when you placed your purchase, unless you have expressly agreed otherwise with us.

Complaint
If for any reason you are dissatisfied with our products or services please contact sour upport at hello@parasiteclinic.com. If your samples have been damaged or otherwise become unusable we will send you a new test as a replacement.

Please contact us at hello@parasiteclinic.com for questions related to refunds and returns.